Some Internet services are sputtering today – The Boston Globe




The Internet is having some problems this afternoon.

Amazon Web Services, which helps companies run their websites and apps, is working to address a storage issue that caused some Internet services to falter Tuesday.

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The Amazon.com subsidiary said clients using its “S3” storage system will “continue to experience high error rates” while it deals with the issue.

The S3 system is essentially a cloud-based digital warehouse for companies and organizations. According to Amazon Web Services’s website, the S3 system allows “any developer access to the same highly scalable, reliable, fast, inexpensive data storage infrastructure that Amazon uses to run its own global network of web sites.”

Amazon said the problem occurred in its “US-East-1” region. It appeared to affect some websites and services in and around Boston.

The Boston-based daily fantasy sports website DraftKings had to cancel a Tuesday contest because of the disruption.

Cambridge-based HubSpot, which creates systems to help companies drive more users to their website, said on Twitter that some of its services were down:

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Meanwhile, the MBTA’s Commuter Rail system tweeted that the issue was affecting its call center:

A number of the Internet’s most visible companies are hosted on Amazon Web Services, including Airbnb, Expedia, Netflix, Quora, and others. An outage in 2015 accidentally took down many of these services for several hours. And in 2011, AWS suffered a days-long outage.

It is unclear when the current outage may be resolved.

Shortly before 3 p.m., Amazon said it had identified the “root cause” of the issue.

Amazon reported earlier this month that the web services division had seen a 47 percent revenue increase from the year before, to 3.5 billion.

Material from the Washington Post was included in this report.

Adam Vaccaro can be reached at adam.vaccaro@globe.com. Follow him on Twitter at @adamtvaccaro.

Some Internet services are sputtering today – The Boston Globe

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